Digital Bits Technology Column QnA

Question:

I’m getting a strange error when I try to install Microsoft CRM 3.0 on to a Windows 2003 Server. Immediately after the CRM Server installation, I see this in the install log:

Action Microsoft.Crm.Setup.Server.ProvisionBusinessAction failed.
Exception from HRESULT: 0×80131534.

Answer:

The 0×80131534 error indicates a problem with Time Zone processing during the install. The fix is to save the current Time Zone setup, remove the aspects CRM has a problem with, then reload your original Time Zone setup when the install is finished:

1) On the CRM server, open the registry to:

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones

2) Export the entire Time Zones folder.

3) Examine each time zone folder under Time Zones. Most should contain the following seven keys:

(Default)
Display
Dlt
Index
MapID
Std
TZI

4) If there are folders that don’t contain all seven keys (some might have 5, some may have zero), then delete those time zone folders.

5) Verify: ALL of the remaining time zone folders should contain all seven keys.

6) Install CRM again.

7) Assuming the installation works, re-import the Time Zones registry folder you exported in step 2.

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