Comments on: Comcast support experience and problem recovery times after a system outage

By: Casey

Casey — Tue, 03 Nov 2009 13:57:20 +0000

I haven’t had cable or Internet from comcast for
3 monthes they have sent 4 people over all telling me different bull crap and still nothing. There responce time has been rediculous there people incompetent lazy and decietful. And there service 100 percent inexcusable. I work my ass off at night from 9 to six o’clock in the morning. All I want to do when I get home is sit down and relax with some online gameing. My hopes and dreams have all but been squashed of playing modern warfare 2 that comes out 11/10/09 because I have no idea when there going to get there act together and start communicateing to fix the problem. I have every right to be outragege at how we’ve been jerked around on multiple occations and are still out of tv and Internet. To be honest I want there service but there service has been inadaquit I’ve seriously considered dsl and dish.

By: Ted

Ted — Sun, 09 Aug 2009 04:35:02 +0000

Ted Account Number: 09529389189-07-1
Wow this site is great! This will be one of numerous complaints I file against Comcast. I am a really nice person and I could not be any more angry than I am currently. I moved on June 11th down the street and simply wanted to transfer my service over. On the first appointment the technician said he did not have a long-enough cable to complete the installation. I said I have one at the old house and will be back in 5 minutes. He said ok. When I came back, he was gone! I called support, they said the techs have to stay on a schedule but they can reschedule the appointment. The next appointment I was ready for them, they didn’t show up. I called and they said the tech called to say he was on his way and no one responded. I was in a place where I don’t have signal but I would have been home at the appointment time for the entire window. The 3rd time, the guy simply didn’t show. No call, no nothing. I called support and without apology they said they don’t know why nobody came but all they can do is reschedule me. I asked for a supervisor and they hung up on me. I immediately ordered DirecTV and that has been installed successfully, the first time! But still no internet. I made another appointment since Comcast has a monopoly on internet here, and they finally came about 2 weeks later. 3 weeks for the first appointment date I got internet. Then I got my bill and it showed that my request for cable cancellation had not been received, AND they decided to start charging me for renting their modem, which I never did. I called 1800Comcast, and they said it was the wrong department and transferred me to Maryland, Maryland said since I lived in DC I would need a different number, and for some reason I got transferred to NY! They said sorry and transferred me back to 1800Comcast, who finally got me to the cancellations department…after 4 hours of holding and transferring!!! The cancellations department said everything was fixed. Then I got another bill-no changes. I went for the Live Chat and after doing that for an hour she said it’s all fixed hahaha. I just got my bill: $236.10 Nothing has been fixed, modem still on their, no payment credits, no missed service credit, cable still being charged, internet not prorated for June. And some late fees! I just contacted Live Support again. They said there is nothing they can do but a supervisor will be contacting me soon. Yeah right, I’m not holding my breath.

By: Rob

Rob — Mon, 02 Feb 2009 14:52:49 +0000

Lucky you. I called about a broken line – the installer just ran the line on top of my yard and never buried it. After 2 weeks of phone calls I finally called a friend who works for Charter cable and he came over and ran a new line for me – and buried it too. It took me 2 months to get a faulty cable modem replaced, and my normal cable still shuts off for 30 seconds during the first ten minutes of every hour. I’m beginning to understand why everyone in my neighborhood switched to the Dish network and Verizon DSL.