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	<title>Digital Bits Technology Column QnA &#187; Communications</title>
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	<description>Computer and technology questions and answers from Andy Kaiser</description>
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			<item>
		<title>An open letter to Bank of America&#8217;s &#8220;Insurance Svc&#8221; at 1-888-665-9900: stop the phone scam</title>
		<link>http://www.andybrain.com/qna/2009/08/18/an-open-letter-to-bank-of-americas-insurance-svc-at-1-888-665-9900-stop-the-phone-scam/</link>
		<comments>http://www.andybrain.com/qna/2009/08/18/an-open-letter-to-bank-of-americas-insurance-svc-at-1-888-665-9900-stop-the-phone-scam/#comments</comments>
		<pubDate>Tue, 18 Aug 2009 19:11:59 +0000</pubDate>
		<dc:creator>Andy Kaiser</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[Scams and Spam]]></category>

		<guid isPermaLink="false">http://www.andybrain.com/qna/?p=194</guid>
		<description><![CDATA[It&#8217;s my belief that Bank of America tried to scam me.
I get a call from 1-888-665-9900. The caller ID says &#8220;Insurance Svc&#8221;.

The person who greets me takes the time to verify who I am. Then she goes into a pre-written script that gives me no chance to respond for literally minutes. She&#8217;s wondering if I [...]]]></description>
		<wfw:commentRss>http://www.andybrain.com/qna/2009/08/18/an-open-letter-to-bank-of-americas-insurance-svc-at-1-888-665-9900-stop-the-phone-scam/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Free wireless, hackers, and protecting your communications with encryption</title>
		<link>http://www.andybrain.com/qna/2009/07/10/free-wireless-hackers-and-protecting-your-communications-with-encryption/</link>
		<comments>http://www.andybrain.com/qna/2009/07/10/free-wireless-hackers-and-protecting-your-communications-with-encryption/#comments</comments>
		<pubDate>Fri, 10 Jul 2009 20:08:50 +0000</pubDate>
		<dc:creator>Andy Kaiser</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[Computers]]></category>
		<category><![CDATA[Scams and Spam]]></category>
		<category><![CDATA[WWW]]></category>
		<category><![CDATA[Wireless]]></category>

		<guid isPermaLink="false">http://www.andybrain.com/qna/?p=187</guid>
		<description><![CDATA[Question:
Today on Fox News web site was an article about vulnerability to hackers of many free wi-fi internet systems that put travelers on vacation at risk when they use their computer on these systems.  Since I&#8217;ll be doing that to log in to my home computer, I&#8217;m wondering if there are any security measures [...]]]></description>
		<wfw:commentRss>http://www.andybrain.com/qna/2009/07/10/free-wireless-hackers-and-protecting-your-communications-with-encryption/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to find the owner of a GMail address &#8211; Reverse email lookup</title>
		<link>http://www.andybrain.com/qna/2009/06/24/how-to-find-the-owner-of-a-gmail-address-reverse-email-lookup/</link>
		<comments>http://www.andybrain.com/qna/2009/06/24/how-to-find-the-owner-of-a-gmail-address-reverse-email-lookup/#comments</comments>
		<pubDate>Wed, 24 Jun 2009 20:24:57 +0000</pubDate>
		<dc:creator>Andy Kaiser</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[Email]]></category>

		<guid isPermaLink="false">http://www.andybrain.com/qna/?p=185</guid>
		<description><![CDATA[Question:
We have a need for finding the owner of a GMAIL address. Could you help? How much would it cost us?

Answer:
Google Gmail does not have a user directory. Further, Google will not release a Gmail account owner&#8217;s personal info, including name, without a court order. With that said, if you are reporting illegal activity, or [...]]]></description>
		<wfw:commentRss>http://www.andybrain.com/qna/2009/06/24/how-to-find-the-owner-of-a-gmail-address-reverse-email-lookup/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>BlackBerry phone Internet filtering and monitoring</title>
		<link>http://www.andybrain.com/qna/2009/06/17/blackberry-phone-internet-filtering-and-monitoring/</link>
		<comments>http://www.andybrain.com/qna/2009/06/17/blackberry-phone-internet-filtering-and-monitoring/#comments</comments>
		<pubDate>Wed, 17 Jun 2009 17:19:06 +0000</pubDate>
		<dc:creator>Andy Kaiser</dc:creator>
				<category><![CDATA[Cellphones]]></category>
		<category><![CDATA[Communications]]></category>
		<category><![CDATA[WWW]]></category>

		<guid isPermaLink="false">http://www.andybrain.com/qna/?p=182</guid>
		<description><![CDATA[Question:
I have a BlackBerry Enterprise Server (a BES) or BlackBerry Professional Server (BPS). I need to prevent my users from browsing the web on their BlackBerry phones. How do I set up BlackBerry Internet monitoring and filtering?

Answer:
By default, when you attach a BlackBerry phone to a BES, the phone will automatically have the BlackBerry Browser [...]]]></description>
		<wfw:commentRss>http://www.andybrain.com/qna/2009/06/17/blackberry-phone-internet-filtering-and-monitoring/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Comcast support experience and problem recovery times after a system outage</title>
		<link>http://www.andybrain.com/qna/2009/02/01/comcast-support-experience-and-problem-recovery-times-after-a-system-outage/</link>
		<comments>http://www.andybrain.com/qna/2009/02/01/comcast-support-experience-and-problem-recovery-times-after-a-system-outage/#comments</comments>
		<pubDate>Sun, 01 Feb 2009 18:01:53 +0000</pubDate>
		<dc:creator>Andy Kaiser</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[WWW]]></category>

		<guid isPermaLink="false">http://www.andybrain.com/qna/?p=162</guid>
		<description><![CDATA[Summary
I had been using the AT&#38;T (SBC) services for both phone and Internet. But since the Internet was slow (DSL with no speed upgrades available for my area), I upgraded to Comcast phone/Internet since cable Internet speeds are so much better.

Soon after the Comcast install, I had an outage of both phone and Internet.
I&#8217;m a [...]]]></description>
		<wfw:commentRss>http://www.andybrain.com/qna/2009/02/01/comcast-support-experience-and-problem-recovery-times-after-a-system-outage/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Wireless setup and internet filtering for students at school</title>
		<link>http://www.andybrain.com/qna/2008/09/03/wireless-setup-and-internet-filtering-for-students-at-school/</link>
		<comments>http://www.andybrain.com/qna/2008/09/03/wireless-setup-and-internet-filtering-for-students-at-school/#comments</comments>
		<pubDate>Wed, 03 Sep 2008 22:11:04 +0000</pubDate>
		<dc:creator>Andy Kaiser</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[WWW]]></category>

		<guid isPermaLink="false">http://www.andybrain.com/qna/?p=147</guid>
		<description><![CDATA[Question:
We need Full WiFi Internet Accessibility in our high school. Most of our students bring their laptops to school, but are not able to connect to the Net on the benches in front of the school on a warm day. In the library, only about three laptops can connect at any one time. Many students [...]]]></description>
		<wfw:commentRss>http://www.andybrain.com/qna/2008/09/03/wireless-setup-and-internet-filtering-for-students-at-school/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Linksys and Internet connection disconnecting, needs constant rebooting</title>
		<link>http://www.andybrain.com/qna/2008/09/03/linksys-and-internet-connection-disconnecting-needs-constant-rebooting/</link>
		<comments>http://www.andybrain.com/qna/2008/09/03/linksys-and-internet-connection-disconnecting-needs-constant-rebooting/#comments</comments>
		<pubDate>Wed, 03 Sep 2008 19:57:41 +0000</pubDate>
		<dc:creator>Andy Kaiser</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[Wireless]]></category>

		<guid isPermaLink="false">http://www.andybrain.com/qna/?p=146</guid>
		<description><![CDATA[Question:
Our Linksys system is constantly going in and out and losing connection. We&#8217;ll have to restart it nearly every hour, every day. The Comcast High Speed Internet folks have talked us through restarting everything, checking connection, and have even come out and re-wired the cable cords out of the modem. But the problem persists.

Often, the [...]]]></description>
		<wfw:commentRss>http://www.andybrain.com/qna/2008/09/03/linksys-and-internet-connection-disconnecting-needs-constant-rebooting/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Picking the right wireless laptop standards</title>
		<link>http://www.andybrain.com/qna/2008/02/27/picking-the-right-wireless-laptop-standards/</link>
		<comments>http://www.andybrain.com/qna/2008/02/27/picking-the-right-wireless-laptop-standards/#comments</comments>
		<pubDate>Wed, 27 Feb 2008 19:46:14 +0000</pubDate>
		<dc:creator>Andy Kaiser</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[Wireless]]></category>

		<guid isPermaLink="false">http://www.andybrain.com/qna/2008/02/27/picking-the-right-wireless-laptop-standards/</guid>
		<description><![CDATA[Question:
I&#8217;m buying a laptop. As far as this wireless networking stuff is concerned.  What do I have to look for to make sure a laptop will connect properly to our wireless (or any wireless for that matter)?

Answer:
So you want to know about wireless standards, and how to pick a laptop with the right wireless standard configuration? You [...]]]></description>
		<wfw:commentRss>http://www.andybrain.com/qna/2008/02/27/picking-the-right-wireless-laptop-standards/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Free EV-DO options</title>
		<link>http://www.andybrain.com/qna/2008/01/03/free-ev-do-options/</link>
		<comments>http://www.andybrain.com/qna/2008/01/03/free-ev-do-options/#comments</comments>
		<pubDate>Fri, 04 Jan 2008 04:24:18 +0000</pubDate>
		<dc:creator>Andy Kaiser</dc:creator>
				<category><![CDATA[Cellphones]]></category>
		<category><![CDATA[Communications]]></category>

		<guid isPermaLink="false">http://www.andybrain.com/qna/2008/01/03/free-ev-do-options/</guid>
		<description><![CDATA[Question:
i read about your ev-do and how you can get fast internet speed without paying monthly subscriptions. im a truck driver and i pretty much drive all over the united states, and i would love to stay in contact with my family and friends, and i have a laptop, now how or what steps should [...]]]></description>
		<wfw:commentRss>http://www.andybrain.com/qna/2008/01/03/free-ev-do-options/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Instant messenger for a LAN</title>
		<link>http://www.andybrain.com/qna/2008/01/01/instant-messenger-for-a-lan/</link>
		<comments>http://www.andybrain.com/qna/2008/01/01/instant-messenger-for-a-lan/#comments</comments>
		<pubDate>Wed, 02 Jan 2008 03:01:17 +0000</pubDate>
		<dc:creator>Andy Kaiser</dc:creator>
				<category><![CDATA[Communications]]></category>

		<guid isPermaLink="false">http://www.andybrain.com/qna/2008/01/01/instant-messenger-for-a-lan/</guid>
		<description><![CDATA[Question:
how do I obtain instant messaging without using the internet?

Answer:
Are you asking about sending instant messages on a personal or home network? One with no connection to the Internet?
Response:
Yes, No internet connection, rather through personnal office network.
Answer:
Okay. So you want to send instant messages through a home or office network, and that network is not [...]]]></description>
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		<slash:comments>2</slash:comments>
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