Scam alert: Problems with DVDAvenue.tv
I’ve been scammed. What can I do?
A common frustration after getting scammed is “What can I do?” From recovering your money from a scam to fighting back against scammers, here are some options:
1) Call your credit card company to report the fraud. They should be able to issue a refund, and you can let their collections department attempt to recover the money.
2) If you’re in the USA, report the fraud using the FTC Consumer Complaint form, and report the business to your local attorney general’s office. The more people who file a complaint will increase the likelihood that the government will do something to help us.
3) Join an action group to fight against scammers. One I recommend is Fight Internet Fraud! run by Søren Ekelund. Ekelund’s site is new, but is motivated and has experience dealing with such matters in the past. We’ll keep an eye on his progress. As he says:
Well, time to do something serious about these scams! I have set up a site at http://www.fightinternetfraud.blogspot.com to sort out and confirm the many scam sites and their relations. Let’s see if we can piece together the full picture of these crimes and get some attention from the law. If we can gather enough cases the national and international anti-fraud agencies will see the seriousness of these crimes, and if we can gather enough information they will be able to practically go to the root post office, bank, server room or phone and pick up the scammers. It’s not impossible as shown by recent cases in Canada and UK has proven.
4) Tell others. The fact that you’re on this page indicates you have a problem or are researching a company that may have problems. Share your experiences and thoughts - scroll to the bottom of this page and let the other readers learn from your experience.
The email below was sent in reponse to my article dealing with online scams and DVDAvenue.tv. Instead of piling up more user problems on that page, I’ve created this page. Either read about others’ problems with DVDavenue.tv, or scroll to the bottom and add your own experience.
Wish I had found your website before purchasing from this outfit….. Oh well, live and learn. My experience has been somewhat painful, but I do have some information to contribute that may or may not be helpful. The dvdavenue.tv website does have an online chat that sometimes allows you to get a hold of someone. I have no luck what so ever with their 800 number.
What happens when you call the 800 number is that a recorded message yacks at you, then ask you to say your name and press the pound key. You are then transferred to another recording, and after waiting for a couple of minutes, it tells you that no one is available to take your call. All this after telling you how “someone will be right with you”, and how “we pride ourselves on customer service.” Each iteration of this takes about 5 minutes.
A search of the web turned up some information through the BBB, strangely no negative report. However, there is a toll number which I called and was able to talk to someone. The information on the BBB site that I found is:
Additional Addresses
12021 SW 174th Street
Miami, FL 33177-2246
Tel: (305) 677-9538At present, my credit card has been charged twice, and the company claims they have refunded the second charge. This is yet to show up on my statement so I have filed a dispute with the credit card company. Also, I have been provided with a tracking number for the Canadian Post, and supposedly, the DVDs were shipped last Friday. However, the Tracking number still is not working on the Canadian Postal website.
The DVDs are a Christmas present for my Dad, an old TV program that I remember him enjoying when I was a boy. It is otherwise unavailable, and since he is 83 years old, he may not live long enough for legal distribution. I hate this whole situation, and sure hope that it will finally work out. I guess I have made my own bed so will have to lay in it………..
abkaiser:
Thanks for the email. You have the dubious honor of being the first user to post on this page I’ve created about problems with DVDAvenue.tv.
Has anyone else had order issues or problems with DVDAvenue.tv? Or, more optimistically, has anyone ever ordered from DVDAvenue.tv and received what they ordered?
Please note that based on my research, what DVDAvenue.tv sells is probably illegal in the United States.
mgbrockwell:
dvdavenue is no good. if you have any sense do not order from them. unfortunately i ordered from them and waited on my order. no e-mail no phone call. when i did talk to a live person i was told my order was on back order. on the site it said in stock. canceled my order and finally got a confirmation number of the cancellation. the total bill was supposed to be 88.18 that included tax and shipping. they charged my card 93.67. they said it was a processing charge but there was no mention of it on their site. my advice to anyone is think twice or even more before ordering from this company.
13 December 2007, 4:30 pmdaniel hodnett:
I sent in an order for “I’ll Fly Away” on December 10 2007. I tried to call them concerning the status of my order and just got a message to leave a message about my order. Have failed to receive any word of this order being completed. I’ll probably not see anything about this order until I receive my credit card bill. I’m afraid I’ve been duped like other people whose comments I’ve read about. I will not ever order from them again after reading other peoples comments about this site.
15 December 2007, 3:08 pmRandy:
DVD Avenue is a joke and a scam! Just received the whole 5 year 30 DVD series of Bayblon 5. I have only tried 11 of the DVD’s so far only 5 will start to play 2 of them freeze up half way through, one DVD is form some old TV show called Paper Chase. Since I know there is no way of getting our money back, Lets face it we should have known when something looks to good to be true it usually is. But if we can find enough people out there that has fallen for this scam. Maybe we can do some trading. If you are missing one of your DVD’s of paper chase maybe I have it. Since I do not want it I would give it up for free and maybe some one else will have the dvd’s I am missing? Who knows maybe we can salvage something out of this!
17 December 2007, 3:11 pmR
Bob Elmore:
I too have been scammed by this company. I am in the process of trying to solve part of the problem through my credit card company. I ordered a hard to get show called “American Dreams”. No one else had all 3 seasons but DVDDonkey. I know now I should have been more skeptical of this company. They charged my card right away but never sent an email confirmation or shipping tracking number. Customer support is non-existent. My DVD’s did come today after over 3 weeks of waiting but like others here, the disc are mostly unplayable. I inserted one in my DVD player and I thought it was going to damage the player. They are poor copies and obviously pirated. I didn’t check all the disc, but the first 3 or 4 were either very bad quality or would not play at all. This is a scam from the word go. They obviously have no intention of satisfying their obligation to the buyer. I still have hopes of getting my money back through my credit card company, but it has proven to be a real challenge. It has taught me a valuable lesson. I will do my homework from now on before placing an order from a company I know nothing about. Fool me once shame on you, fool me twice shame on me.
18 December 2007, 4:25 pmabkaiser:
Bob,
Thanks for the response. Note that problems with DVDDonkey are common (as well as problems with their alter-egos tvaddicts.com, dvdigniter.com, ultimatedvdshop.com, dvdplanet.com).
K. Dafney:
I placed an order for the complete Sanford and Sons TV show. The only thing I got from this company was the sum of $95.32 taken from my card. No product. I can’t contact a live person via telephone or email. I’m ready to fight to have this company and companies like this one shut down forever. I am requesting a full refund of my money. I no longer want their product. I am fighting mad.
20 December 2007, 12:57 pmda jones:
i purchased maverick tv seris from donkey the disc are all copys, taken from old videos some work ok . disc 2 won t play at all disc 14 is cartoons some are totally not watchable very poor. don t deal with donkey again ive been burned badly . some discs cut off half way thou show. dont deal with this web site . da jones south wales
22 December 2007, 11:57 amJessica Howell:
They made the dvds sound brand new. Oh they were brand new all right, copied right from t.v. illegally. Terrible qaulity, you could even see the rec. light come on every time they would start to tape again. The amount was higher than originally stated. Some of them were broken. I tried calling several times….nobody EVER answers the phone.Big liars they are!!!
22 December 2007, 7:15 pmken hartford:
dvd avenue is a joke and a scam as other people have indicated, how can we put themout of business? i bought thegreen hornet poor quality 2-3 month delivery. let us shut them down.
24 December 2007, 8:41 amSharon Gosselin:
I feel like a fool! Today is the day before Christmas and I placed two orders with this scam artist! I did receive my order of the dvd set of American Dreams and now that have read these comments, I feel sick that my child will open her gift on Christmas Day and be disappointed because the disc will not be any good. Secondly, I ordered the complete series of Sex In The City for my older child and never received it or a word from the company. It’s heartbreaking to me that I am finding this out the day before I am to give these gifts to my children. What can be done about this? They have already charged my bank card.
24 December 2007, 12:49 pmStephanie Harden:
I purchased a 4 disc set of X-men cartoons, one dvd of 4 worked and the quality was poor. We need to stop this company. I am filing a complaint with the BBB and with my credit card company.
24 December 2007, 7:36 pmElissa Helfers:
I finally received my Streets of San Francisco DVD’s.They are extremely poor quality and are not worth the $288.00 I paid for them.I am contacting my credit card payment to file a dispute.Do not do business with this company or their other alaises Ultimate DVD, Primetv.DVD, The DVD Store, they are all the same.This has ruined my Chrismas.
24 December 2007, 9:05 pmW. D. Pybus:
Definitely not legitimate business in my view. I ordered seasons 1-6 of TV Series “The Fresh Prince of Bel Air” DVD set in November 2007 from DVD Donkey to give as a Christmas present. My order was not confirmed within 48 hours via email as stated on thier web site. I tried to contact DVD Donkey on their toll free number but could not reach a person. I was able to leave a voice mail and to my surprise my call was returned about 2:30 am the next morning. The voice on the phone assured me the DVD set was being mailed and would arrive before Christmas and I would get an email with a tracking number to track the shipment. Reassured I waited a few more days before contacting them again on their live chat link and was indeed provided a tracking number for the Canada Post that reflected a package was accepted at the post office in Brossard, QC. However the tracking number status has not changed on the Canada Post web site and still reads the same. I contacted DVD Avenue again on December 18 and was again assured the DVDs would arrive before Christmas. Of course they did not arrive. I contacted their online chat link for the third time on Christmas day and requested the order be cancelled and my credit card account credited with a full refund. They advised that the order could not be cancelled and to expect delivery by 27 December. I advised them that I will refuse delivery and dispute the charge on my credit card. I am unable to determine how many different web named companies are operated by the same people. However, based on my experience and other comments posted here I am confident both sites are not reliable business entities and need to be taken down. Buyers beware of both sites and any others that appear to be similar. I will do my part by contacting Canada Post and also file a complaint with the Federal Trade Commission.
25 December 2007, 8:15 pmmary silva:
I received my Spenser for Hire DVD set yesterday after waiting for 3 weeks. DVDAvenue claimed that it was a full series, 66 episodes. Ha! I was watching a pirated copy from Lifetime with commericials. Even more disgusting is that there are only 18 episodes!!! This is my first experience with an internet scam & I’m miserable that I was duped!! My package alleged originated in Regina, Saskatchewan, Canada. I’m in to help shut them down!!!
29 December 2007, 8:03 amBob Elmore:
I ordered from DVDdonkey.com the latter part of November. Realized I had been scammed and notified my credit card company immediately. See previous post. I got emails today that my order had been shipped and two emails stating that my credit card had been charged. I contacted my credit card company. They tell me the charges are coming from Israel. My order was shipped from Canada. That is where I returned the pirated non-playable disc. I canceled the credit card. I don’t trust these crooks with a working credit card with my name on it. The Credit Card company assures me I will not be liable for any charges from these criminals. I was out the $16 plus dollars it cost in postage to ship the defective DVD’s back to the Canada address.
29 December 2007, 1:05 pmBill Stutsman:
The address shown in the article above is a residence in Miami according to Google Earth. Having been ripped off my DVDDonkey, let’s go get ‘em.
3 January 2008, 2:36 pmabkaiser:
The address shown in the article above is a residence in Miami according to Google Earth. Having been ripped off my DVDDonkey, let’s go get ‘em.
I hope you’re joking. But in case you’re not:
If you were a corrupt company selling illegal products, would you allow your address to be published for all to see? If they had any intelligence (which they must, in order to set up their infrastructure), they’ve probably given that address as a shell, a PO box office, or quite simply lied about it. Their existing methods show they prefer deception over doing honest business. I don’t think their recordkeeping would be any different.
The moral: You might want to verify that address before buying a place ticket and knocking on the door.
tom neuhaus:
I have the phone numbers from DVD Avenue and they are as follows 1-877-887-3743 the other is 1-877-788-7469 and it is a recording.the customer service name is Sophie Ferreri.As the saying goes
3 January 2008, 10:30 pmYou can fool some of the people some of the time but you can’t fool all of the people all of the time.these type of business need to be shut down and the operators thrown in jail.lets get them
M. Swan:
What a shame I didn’t find this website sooner! My purchased DVD’s from DVD Avenue.TV have turned out to be faulty - parts are missing from episodes, some episodes freeze, & some of the discs won’t even play. From what I have been reading, I consider myself lucky to have received the DVD’s at all! I have sent an email to the company, but I fear I won’t get a reply.
4 January 2008, 7:26 amA..Connal:
just to add to the comments yes we,ve been scammed filed a dispute in the uk but have been told to return my faulty rubbish dvds but don’t have an address.Trying to get an address to return them fell like a fool sore lesson learnt the hard way
4 January 2008, 8:54 amr smiley:
I ordered The wonder Years 115 episodes from Dvdavenue. cant get them to play, have left multiple messages no response. emaied them today. The total price was to be 59.99 It was 64.95 I used my debit card not a credit card. Is there any way to get my money back?
4 January 2008, 10:43 amMitchell Murphy:
I ordered the complete set of “The Fugitive” 120 episodes. The price at the time was 152.98. When these came some of the cases were cracked, but the biggest complaint were the bootleg copies with the logo from a Florida TV station down at the lower right hand corner the whole time, plus these were edited for more commercial time, cut down about 5 minutes from the original ABC broadcast time. Plus the covers were all the same, no listing of each individual episodes per box. I then called and finally getting through a “live” person told me where to return them in care of a Mr.Jim Doud at 1133 STE-EAST 331 Montreal Quebec Canada H3E1N9.When they arrived at the Post Office the dvd”s just sat at the post office and were never picked up by the company and after 2 months were returned to me. I then thought that I would try to sell them at a place in Knoxville Tn. that buys used dvd’s and after looking at them they said we can;t buy these they are bootleg copies. So I am stuck like so many others who were taken in by crooks. So why can’t the Government step in and shut them down? DO NOT ORDER FROM THIS CO.!
4 January 2008, 11:12 amKevin Bussue:
I was unfortunately like those described above suckered into believing that they were a legal means of getting and old TV show [In my case Car 54 Where Are You?]I was overcharged as all those above and I receeved DVD’s that could have been made by a 5 year old blindfolded. Most didn’t play at all. And they were recorded from TVLand in Canada [logo in the corner] and commercials included! I have contacted my Credit Card Co. but I fear to no avail. A near $100 experience is one I do not care to repeat and I can only hope that they have a hand severed so that where ever they go they are branded as thieves. I was not trying to get something for nothing or not through legal means. I hope the legitimate copyright holders legally license someone to bring out professional quality releases of these old shows on DVD. I did find a few VHS tapes [ex-rentals] on Ebay so I guess I’ll have to be satisfied with that.
4 January 2008, 4:12 pmdoug stankovic:
Yes l have also been rip off, l got tour of duty the whole series, once l open them, l new they were fake, They used Rita Data DVD Disk very common for copying, l got to admit not bad profit these guy will be making , l spent $150 AU dollars. the cost to them no more then five dollars.
5 January 2008, 6:32 amnancy h:
I was ripped of by these people as well. I filed a dispute with credit card company. They have told me that they will give me a refund, but 10 days latter no refund. I came across an article in the Montreal Gazzette that 8 people in Canada were arrested for pirating Dvd’s I contacted RCMP to file a complaint about ultimate DVD shop. The police officer could neither confirm or deny that the people arrested were with this website, because they had not been charged yet,but did tell me that my complaint was very similar to the many other complaints he had received. I also have done an online chat and they admitted that the shows are taped from the television, but they just sell them and don’t manufacture them. This is still illegal. To knowingly sell something that is pirated is just as bad as making it.
5 January 2008, 10:55 pmRob Regur:
I was totally taken. We ordered the complete series of Queer as Folk on December 18, 2007, and we still have not recived it. I made a report to our bank and they are investigating the scam. Also learned that these are all pirated tv copies. We went ahead an actually ordered the TRUE producy from Amazon.com for $30.00 more and it arrived in 2 days. BEWARE of this company and I suggest you file a fraud report. I tried calling them and all I get is a recording, no return emails either.
8 January 2008, 12:50 pmDrew:
The name behind this, although I am guessing that more than likely it is a stolen identity, is
Jim Michmen
12021 SW 174th Street
Miami, FL 33177-2246 US
(305)677-9538
He is registered as the owner of tvaddicts.tv as well as a host of others dvdonkey, dvdavenue, etc. Turns out he is also behind or affiliated with Garcia Media Group, which is also associated with the scam sites.
Thank God, it looks like we will be getting our money back since I disputed the payment, but I have filed Internet Fraud complaints both with my state and federal Attorney Generals. I encourage everyone to do the same thing. I listed Jim Michmen and gave the address as the owner of dvdavenue.tv - where I got ripped off. I did not receive any DVD’s, but if I had - I would also report it to the MPAA as I would have the evidence. I kept all communications, both email and web (dvdavenue has a live chat that I saved the logs from) for evidence if needed. Hopefully if there is enough complaints to the Attorney General’s office, both federal and state, they can shut this, or these, people down. It seems like there have been over a hundred people scammed by this guy, or group of people. If we all push hard enough, we can get the authorities both Canadian and US to find out who is behind this and lock them up. I have also been looking for a class action law suit, but have not found one, though I would absolutely join one if one exists!!!
11 January 2008, 9:26 pmrlk:
I ordered China Beach in November and was charged right away. I never received an confirm email, but printed out the order info when I placed the order so I had that. After several phone calls and returned emails I contacted my credit card company and have started the process to get my money back. Then I received an email from the company saying that they would ship the discs and they arrived today (about a month later). I am now playing them all to see if they work.
They are all taped off of tv crap quality and I will continue the credit card dispute as this is not what I paid for.
12 January 2008, 12:51 pmStacy:
I ordered the complete series of X-Men on DVD a week before Christmas. I then received an e-mail from the company saying it was out of stock and to contact them if I didnt want to wait and to get my money back… Three phone calls five e-mails and nothing. They keep sending me the same e-mail notifying me of the same thing. So frustrating! I dont like to be made a fool of. Never buying online without research again!
I bought this through my debit card with Bank of America. has anyone had any success with getting their money back through this bank?
14 January 2008, 10:36 amRoy:
Same story. Waited 9 weeks with no product. Live chat just stalled me. My credit card luckly took of the charge. Time for Uncle Sam to shut them down.
15 January 2008, 2:44 pmChris Thomas:
Thank you to everyone who has posted on here. I was inches away from purchasing all 7 seasons of Boy Meets World.
15 January 2008, 9:05 pmCK:
HEADS UP INQUIRERS! DVD.DONKEY.COM SOUNDS LIKE AN OFFSHOOT (OR RESTART) OF DVD.AVENUE.TV!
What an education! Just this morning I received word from the fraud department through my credit card that there were “unusual charges” on my card and the ONLY place I had used that card recently was at dvd.donkey. So someone is either hacking in, so much for “secure site,” or the employees are using your credit card numbers. Card cancelled imediately. I made all the phone calls to dvd.donkey, “chatted” on-line with a person who used the excuse “technical difficulties” and said the dvd’s would be shipped “soon” and found the same information as posted above regarding dvd.avenue.tv of “no one can take your call at this time, please leave your name and number.
So they have apparently assumed a new identity under dvd.donkey. The donkey part had me a little hesitant, but the guarantee made it sound alright. I am just beginning this process, and appreciate the comments made by Drew on Jan 11. I will try to just call the bank and get the charge dropped and let this company know we’re cancelling.
19 January 2008, 4:00 pmCK:
Further comments… thanks so much for providing so much information. I am including a copy of the cancellation e-mail I used and am hoping for the best since it has only been 4 days since I place the original order.
After 5 hours of time spent on this scamming operation through e-mails, “chats” with the on-line person, calls to the credit card bank and investigation through this and other web sites (THANK YOU ALL) I have come up with this cancellation e-mail and hope for the best!
This order has been cancelled via telephone message left at 877-873-6355 on 12/19/08. Credit card charges of $100.58 must be credited back to credit card account.
Order cancelled after some investigation into your company after being notified by my credit card bank of fraudulent charges to my card, which could have only originated from your company, as that is the only place I have used this card in recent months. Credit card has been cancelled with this as the only remaining charge, with the bank already being notified of the dispute.
I have contacted my attorney, and both the billing dispute department and the fraudulent charge department and expect immediate credit back to this card.
My research into your company indicates it is illegal to sell a copyrighted work when you don’t hold the copyright, and what DVDAvenue is doing, is illegal TV show piracy.
DVDAvenue and similar illegal pirate TV show reseller sites will eventually be targeted by the government, copyright owners and their lawyers, and in the future will fade out. …Assuming, of course, the recording industries start using technological innovations that make buying media easy and fast
DO NOT SEND DVD’S AS THEY WILL BE REFUSED BY RECIPIENT AND RETURNED TO YOU AS UNACCEPTED MERCHANDISE.
Anyone out there is free to utilize a version of this cancellation e-mail to assist in getting the charges reversed…. Although I don’t know if it will work! I will update.
19 January 2008, 5:56 pmAndy Kaiser:
Thanks, CK.
I’ve created a new page as a consumer warning and for users to report problems with DVDDonkey.com.
Julie:
I ordered too on the 16th December 2007. Charge went on CC higher than it should have been. Visa CC showed DVD Store CYP. No confirmation emails. Received 2 identical emails on the 9th and 11th January 2008 saying item was on back order etc. I requested refund. I tried live chat twice and was cut off. Tried it on the 13th January 2008 and finally had a conversation with Laura.
I asked her if she could find the emails I sent…she said she couldn’t. She then offered my items for a cut price (amazing!). I refused and demanded a refund. She said she would let the accounting department know and it would be refunded between 6 to 10 business days. I have put in a dispute claim to my Bank.
Also Laura told me the company was in Florida but the items are shipping from Canada. Plus she gave me the phone number in Florida which is quote: laura: its’ 1-877-7887469. Tried it - no answer (amazing!).
DVDDonkey has many other store names plus sells on eBay. These people must sleep well on all this stolen money
21 January 2008, 2:24 amCK:
Further update: It is very important that you contact the fraud department of the bank associated with your credit card to report the name of dvd company you are dealing with as an unscruplous and fraudulent vendor. I have called about 5 or 6 times, communication because of the fraudulent charges to my credit card. I was told that they need a certain number of complaints about each company to stop allowing that company to utilize their charge accounts. Include anything you have that shows the connections between the companies. We need to work together to stop these guys!
21 January 2008, 4:11 pmDiane Fink:
Hello,
22 January 2008, 11:39 amI want is registera complaint against DVDAvenue / Ultimate DVD Shop. On 12/14/07 I ordered The Wonder Years Complete TV Series on DVD. The cost was $58.99 US$ plus I paid $19.19 shipping.I used my credit card to pay. I rec’d an order confirmation w/ order #183656 stating my credit card has been successfully processed & they would be filling my order. I then rec’d an email stating order has been shipped and I could track it w/ tracking # CX219731546CA. Of course when I tried to track it I was told it wasn’t found & tracking # should have 16 digits. I have tried numerous times to reach them by telephone & no one is ever available to take my call so I leave a message. Naturally no one returns my calls. I order the DVD’s for a granddaughter for her Christmas gift so I am very upset over not receiving her gift. I feel that there is a scam or fraud going on here and the site should be shut down and every one who has ever ordered anything should receive a settlement . I feel I should get my money back since they have never sent my order. Please contact me at my email *****. I can also be reached by telephone at work ***-***-**** or at home in the evening at ***-***-****. I need answers immediately concerning this matter.
Sincerely,
Diane Fink
Donna Parker:
I fell for their scam twice. Not knowing DVD Donkey and DVD Avenue were the same people I ordered three weeks apart for a Christmas present and Birthday gift in Jan. I disputed the charges with my credit card company today and am getting a refund and they are cancelling my card and issuing a new one. These guys need to be shut down, but if you google the movie DVD sets you are looking for they still come up as the first five or so web-sites with their different company names. How can they still be up and running? Makes no sense but I hope they will be stopped soon. What can I do to report them?
22 January 2008, 6:53 pmAshley Kinns:
I’m so pissed about this website, how can they do this to us?! I want them to be shut down very badly, but how?
22 January 2008, 7:02 pmI want my money back, these people who have done this are horrible.
Is there anyway to shut them down?
Andy Kaiser:
Ashley and Donna, for what you can do to fight back, please see the instructions at the very top of this page, under the boldfaced What can I do?
Andy Kaiser:
Diane,
I’ve removed your personal contact information from your comment on my website - I wanted to make sure you were aware that I’m not a law organization or someone able to prosecute. If something is to be done about these types of scams, you as victims must fight back, or they will keep on abusing others. I’ve listed suggestions at the beginning of the post on this page.
jetro:
Unique-dvd.co Also a scam dvd site. Bought a tv miniseries rich man poor man and the disks were home copies of a videotape complete with background hiss and static. There was no audio at all on one disk. When contacted, the owner, plugpray@hotmail.com responded with rude, accusational emails. Just another online scammer…
23 January 2008, 2:09 pmCK:
Update again… I just received word today, only 5 days after being taken in by this scam and suffering identity theft via my credit card, that my charge was credited back to my card! I called the bank to verify and, sure enough, the charge had been removed. Wow! And I googled my initial search for Carol Burnett shows and dvddonkey and all its sisters are no longer part of the sponsored links and don’t even appear for the first 5 pages. Another small victory! BUT continue to watch out for the morphed version. AND I Googled dvddonkey and got the site, but right under it were several review sites that gave the honest truth about this unscrupulous organization. THANKS GOOGLE!!!
24 January 2008, 1:26 amCK:
AND thanks Andy!! Keep up the good work!
24 January 2008, 2:07 amAndy Kaiser:
Thanks, CK! And thanks for taking this into your own hands. As I’ve said, nothing will punish these types of companies until customers like you start fighting back.
Julie:
Further to my last post, I have since received a refund from DVD Donkey - I had taken all paperwork to my Bank and also contacted authorities in Australia. I doubt the Bank did the refund as the listing on my Statement is from the store itself. The store’s refund was some dollars under what they charged originally so even so, they seem to making around $AUD7 per customer even if they do refund. My only recourse was to keep hounding through the live chat applet, as they do not answer phones or emails. These operations should be shut down and the perpetrators arrested for fraud!
26 January 2008, 4:12 pmMS:
I also was scammed out of $80.00 from dvdavenue, purchased DVD’s December 1 and still have not received them. I don’t understand how this is not against the law by what they are doing. If it is not unlawful to do these scams we all ought to have our own website. Would love to see these guys shut down.
27 January 2008, 6:25 pmTracie Mikesell:
I have had the exact same results as everyone else, no merchandise received, overcharged credit card, and not being able to get a hold of a human being. A guy named Yan, did emailed me, with horrible grammar, saying my DVD set was on back order, but not addressing the overcharge to my credit card.
If there is some kind of class action suit we can form, I am in as well.
27 January 2008, 10:44 pmDanielle Connell:
I too have been scammed. I wanted the entire series Dharma and Greg. Got charged 113.58 on 1/18/08. Almost immediately, I got a an e-mail stating that the series was on back order. After mulling it over for two days, I decided to cancel my order. The phone number listed in the website and the phone number listed in the transaction in my checking account go to a voice mail system. The address listed on this website for the company is no good either. I sent my complaint to the FTC.
Another thing that you folks should know, if you have Washington Mutual, if you want the charge disputed from your debit card, you have to allow the company enough time to ship the product. If you don’t, dispute the charge, and the dispute is denied, you’re out the money you got scammed. I just got off the phone w/them and am even more pissed than usually
28 January 2008, 1:14 pmMS:
I have notified the BBB in Florida and the FTC, just waiting for a response from them.
30 January 2008, 1:44 amErrol Dankins:
I emailed twice, comments to this place about a old shows and never got an answer, I then called the 800 number and got the run around. I did a search for dvdavenue.tv complaints and found this site. Thank you all so much for your comments. I was planning on getting the six million dollar man and the bionic woman TV series I hope something can be done about this scam, the old tv shows idea is a great one and needs to have a real valid site. Hope something can be done about peoples lost money.
31 January 2008, 1:59 pmRuss Guyer:
I have emailed like 20 times to these scammers to get our money back! Unlike some we never received the DVDs we ordered. I have called over 10 times and have never spoken to any one. I also think that their security promise and encryption is fake.
3 February 2008, 4:55 pmI cannot understand why the site is still up and they are still collecting peoples money!
Can nothing be done to shut them down? I filed an online complaint with the FTC but not very confident of where that will get me!
Good luck to all and hope these creeps get busted big time!
Daniel Simon:
Count me in too - and I am usually SO good in researching Internet outfits before.
4 February 2008, 1:56 amLittle twist twist though: I ordered on 1-19. I received the ‘confirmation email’ and haven’t heard from them since. Same here, calls and emails go unanswered. HOWEVER, my credit card has NOT been charged, nor are there pending authorizations (as I am checking every day now to immediately dispute them with my bank).
Not sure if this is a ‘good sign’ or not - but again, almost 3 weeks now, and no charge on my credit card from these jokers…….
Staffan E:
Well, I’m another sucker; bought the Columbo full set at $79 plus $48 postage (to Sweden) and How the west was won at the same cost. Can only replicate stories above including quality (or lack thereof) of video and discs and pathetic support responses e.g. “production problems, will send soon, will mail you bla-bla). On an even more serious note, my credit card company stopped an attempt (traced to be internet based) to charge my account. Numbers correct but not CVC code and yes, DVDAvenue.tv have the first but not the latter. New credit card issued but I have my suspicions, this is the only web-shopping I have done from a not-known company…
5 February 2008, 10:02 amSONJA A.:
You can put me on the list of being scammed by dvdavenue.tv,,i called my credit card co. as well and they are suppose to give a refund ,and also try to get the money from orders@dvdavenue.tv,,,,i hope they can , and i,m like the rest of you i want to see them go out big time,,,i ordered mama’s family series for $49.99 plus $19.19 which was $67.18,the $19.19 was for shipping, iwas so happy to see all the complete series for that amount, and i woulh been happy to pay that, because mama’s family is my favorite tv series,,,but like the rest of have said you could not get to them no matter what you did. i called lots of times ,emailed gobs of times and guess what, nothing,,,mine was suppose to been on back order as well, and when i tried to get refund or cancel , i couldn’t,,i will check all about who ever i order from again,,, i usually only order from amazon .com, and no one else, this has taught me my lesson,,,,,
5 February 2008, 7:07 pmDaniel Simon:
Hm… So, Sonja and Staffan, when did you make your ‘purchase’ or order, and when did your card get charged?
5 February 2008, 7:55 pmAgain, I fell for these bastards as well, but my ‘order’, placed on 19 January has not been charged to my credit card, and there is no pending charge yet (I check daily to immediately dispute and reverse the charge which my bank is pretty good with).
So, not sure why I never got charged? Was yours recent or a little while ago? I am wondering if maybe this is a good sign and they are on the run (they are being investigated by the RCMP). Of course, in the long-run it still means someone out there has all our credit card numbers and is worth a consideration just cancelling it to get a new number altogether…
Kavita Anantharaman:
I too ordered Boy meets world the complete dvd set for $68/- I received an order confirmation mail but no follow up mail. God! i wrote so many emails but have not yet received a reply…. I live in India and over here 68 dollars means Rs.5000/- I am shocked, will i even receive my order? Isn’ there anything i could do?
6 February 2008, 9:58 amrlk:
UPDATE: My charges were refunded by my credit card company and I have received emails from DVDAvenue stating that they will replace the damaged discs (5 in all).
I doubt it.
But I did a google search for China Beach DVD and their company and their affiliates are still in business and some of the top searches. It really is unfortunate. I am usually a careful internet shopper, I feel really stupid.
6 February 2008, 4:49 pmStaffan E:
Daniel (and others): purchased Columbo Jan 2007 and How the West… in October 2007 (yes, you may call me stupid). The October purchase was charged 31 Oct but order was placed early that month. So, I’m afraid you may still be charged (and no doubt you will independent of delivery or quality of DVDs). After my nagging with the DVDAvenue “Support” the mysterious attempt to use my credit card was stopped by the issuer of the card (thank God) and the card was made invalid at once. Now have a new card and will only buy from e.g. Amazon. In conclusion, got away with “only” ~ $250 lost and sitting on two sets of DVDs of limited value.
7 February 2008, 10:00 amron:
there are more than a dozen companies associated with these jerks going back to 05 maybe longer. they need fingers broken and eyes burnt out , that might stop them
7 February 2008, 4:30 pmAndy Kaiser:
Ron, do you have information as to who those companies are? I’d be happy to list them here as a resource for our readers.
Staffan E:
Ron, even nastier: have them watch their DVDs 24/7…
8 February 2008, 7:52 amCDKey:
We tried to research this company before we ordered, but to no avail.
11 February 2008, 3:59 pmNow, it has been a month and we are
still waiting. So, using the info on
this website, we filed a fraud
complaint with our credit card company.
Luckily, I have protection that ensures
that I will not owe the money to these
creeps. I also want to see them shut
down and exposed for the crooks they
are!
Frank C.:
I too ordered from DVD Donkey on 12-14-2007. How the West Was Won. To this day I have recieved nothing but a couple e-mails saying my order was back ordered. I have left messages on their voice mail with nobody calling me back. I guess I am also out $90.00 + dollars.
11 February 2008, 7:27 pmChuck Prather:
I too have tirelessly pursued these thieves. The best suggestion I have is to contact IC3. The BBB only told me what I already knew… fake address and thousands have been scammed. I will continue to further research this issue and I will post any new information here for the rest of you. Good luck to all of you in recovering your losses! It seems to be the hardest part!!!
13 February 2008, 10:30 amChuck Prather:
Here is a partial list I turned up…
tvboxset.com
13 February 2008, 10:41 amultimatedvdshop.com
allmyfavouriteshows.com
tvaddicts.tv
tvdvdplanet.net
tvondisc.com
tvdvdcraze.tv
tvmilk.com
dvdavenue.tv
CK:
Better add another.. I just got another e-mail from the scammers. The address was TVDVDWorld.TV. It was definitely from the same company, as it addressed the dvd’s I ordered,had the same order number etc.
I poked around a little and followed some “leads” using the “who is” site and found that tvaddicts.tv, dvddonkey.com and dvdavenue.tv are all listed with their own domain name but the same registrar: (I guess we knew it would be that way!)
Registrar: TUCOWS INC.
all listed to OrgName: Prolexic Technologies,
OrgID: PROLE
Address: Prolexic Technologies
Address: 1930 Harrison Street
City: Hollywood
StateProv: FL
PostalCode: 33020
Country: US
Prolexic Technologies has what seems to me a big range of IP addresses.
72.52.0.0 - 72.52.63.255
Anyone know what this means?
Do you suppose that these are all the different possible company names this outfit works under?
Anyone know anything about serversniff? Prolexic Technologies is linked to Cloudmark1 which went to serversniff when I Googled that…. Suppose that is a spyware spot? It all seems suspicious. And since I had my credit card fraudulently used when I ordered from dvddonkey, my question is… is this whole thing a big front for an identity theft ring?
13 February 2008, 11:17 pmJulie:
As previously posted, I was foolish enough to order a set of dvd’s to the tune of $149. When I received 2 emails stating they were on back order and finding that I had already been charged, I decided to scout around the www and found a few sites stating the obvious - they were scammers! I then tried their Live Help 3 times and finally spoke to a Laura and demanded my money to be refunded. I had also approached my bank and wrote out a complaint.
14 February 2008, 4:29 amA week later $136 had been refunded to my credit card from DVD Store which was DVDDonkey. Sure it was $13 less but I was certainly happy with this result. I suggest if you require a refund to keep trying on the Live Chat link on their websites until you get someone - don’t even bother with phoning - that goes no-where. I am in Australia and reported this all to the Office of Fair Trading. Good luck all
Cheers ~Julie~
Russ Guyer:
Wow I just got 3 emails from these scum buckets!
The stated My purchase was on back order and they did not charge my card but this is a lie as I was charged. Here is a copy and paste of the email.
Your order is currently in backorder and your credit card has NOT yet been charged. We expect the product to be available in the next 5-7 business days. It is our top priority to ship it out to you as fast as possible. We will keep you updated on the status of your order, however, if you do not wish to wait any longer please click the link below in order to cancel your order. If you choose to continue with this order, we will charge your credit ONLY when the item is in stock and it will than be shipped out immediately. You can also reply to this email or call our customer service line for further information.
And there is a new phone number that does not work either! go figure! They call it toll free but not a chance!
How can we a a group of concerned scammed people do something about this! I have reported to the FTC and BBB But the continue to scam people and take orders on their site! I just cannot fathom that they are still out there!
14 February 2008, 6:20 pmAdam D Pithis:
Unfortunately, I had problems too with this infamous company. I spent around $190 on the complete Combat TV series. One of the DVDs was missing. I have been sending them numerous e-mails and they have never bothered to send me the missing DVD. I leave in Greece and I don’t know what action to take.
15 February 2008, 7:46 amCould you help me?
JLL:
Yup, I fell for them too — I’m still waiting to get my dad’s Xmas gift shipped to me, and from the sound of it, I will be for a long time. 2 months, and no product — and from what I hear on here, I’d have been embarrassed to give such a poor quality gift anyway.
I’ll absolutely be contacting my CC company, and many others, about this “business” and their shoddy practices.
15 February 2008, 12:47 pmSøren Ekelund:
[Quote]
jetro:
Unique-dvd.co Also a scam dvd site. Bought a tv miniseries rich man poor man and the disks were home copies of a videotape complete with background hiss and static. There was no audio at all on one disk. When contacted, the owner, plugpray@hotmail.com responded with rude, accusational emails. Just another online scammer…
23 January 2008, 2:09 pm
[/Quote]
Can anybody else confirm unique-dvd.com as a fraud? Not that I dont belive you Jetro, but even though I’m sceptical about the legality of all these websites, I’d rather not wrongly accuse a lawful site.
Best regards,
17 February 2008, 2:23 pmSøren Ekelund
Andy Kaiser:
Can anybody else confirm unique-dvd.com as a fraud?
One answer is to look at what the people are selling. If, like dvdavenue.tv, it’s DVD copies of tv-recorded shows, then this is illegal in the USA. Illegally-sold product greatly increases the chances the site itself is not legit.
Good question, though: Anyone have unique-dvd.com problems?
S Iles:
I ordered the Wonder Years complete DVD set through DVD Donkey mid way through January, they took the money straight away and sent me an autoresponse to say they would notify me once goods were shipped. There was a notifier came through a week later, but as other people have indicated the Canadian Post Office tracking number does not exist. At a month out now with no sign of the goods and not getting responses to my emails and their telephone line not accepting calls I have now put the issue with my bank. The one question I have is, is there no way to notify the various search engine such as Google as to the fact that this company is scamming people out of their money. I have looked on Googles site to see if there is some way of reporting illegal activity and I can not see anything. It is shocking to see that this site is still functional so goodness knows how many other people are having money stolen from them. Is anybody out their associated with a news network whereby a story could be run on these bandits?
19 February 2008, 11:00 amwilliam myers:
I ORDERED TENSPEED AND BROWNSHOE FROM THIS COMPANY 11-O4-2007 THEY PUT IT ON BACK ORDER MY PROBLEM IS I PUT IT ON A DEDT CARD AND FOUND OUT COMPANY IS NOT IN USA THEY CHARGED ME $135.12 WHEN IT SHOULD HAVE BEEN $127.98 IRECIEVE A E-MAIL FROM TVDVDWorld.tv A TOLL-FREE-1-213-725-5232 THAT IS ALWAYS INUSE HAVE TREID TO E-MAIL WITH NO LUCK TVDVDWORLD.TV SAID THEY WOULD CHARGE MY CARD WHEN THEY SHIP DVD’S WHICH IDO NOT WON’T IFOUND OUT WHAT SCAMMIMG IS ALL ABOUT I CAN REMBER WHEN PEOPLE WHERE HONEST THIS WORLD ONLY SEES GREED I FOUND YOUR SITE AND SEE THERE ARE ALOT MORE THAN ME WHO HAVE BEEN RIPOFF?
19 February 2008, 1:00 pmPam Sciulli:
I got the same deal as everyone else, I ordered Third Watch, The Complete Series. Paid $112.00 altogether, by debit, they took out of my account immediately. Got the same backorder email. I emailed them back for a refund, but by then they said the package had been shipped. and another thing no one else mentioned, i had to sign for it from the post office. you could tell the were recorded from tv but they were good quality. till i got to the second disc. they started to freeze up. then it’s the same thing, trying to email, call, live chat. this is awful, i can’t believe i was so stupid, i am on a disability and i sure cannot afford to be swindled out of my money by these vultures. i knew i couldn’t afford them from the start, and i debated whether i should even get them. i should have listened to my common sense.
19 February 2008, 1:24 pmDan W:
Hello All Scammed
20 February 2008, 2:48 pmYes, I got it too on a set of AirWolf DVD’s I was suppose to get. After a little investigation I have found at least a dozen of these sites running by these people. Hundreds if not thousands of people are getting scammed. And the really funny part is the sites are still all up and running. The dvddonkey site now has the contact phone number and button removed. I turned in a complaint with my credit card company and thats what these guys want you to do because most of the time you will get credit on your account and then they figure you will go away. Don’t let that happen, turn in a police report. I just got another email saying that they are going to charge my card again but I cancelled it out already and got a new one. IMPORTANT Stop the card right away by reporting it lost or stolen otherwise they will get you a couple times if not more.
Danny
Sylvia:
Add me to the list! I ordered a DVD set as a gift on 11/17. On 11/18 my credit card was charged $175 and then…nothing happened. Phone calls to the company were routed to an answering machine message and never returned. E-mails went unanswered. My credit card company took a report and refunded my charge. I reported the company to the Better Business Bureau (who said they couldn’t do anything) and then I started receiving e-mails saying that my DVDs were on backorder and that my credit card had not been charged but would be in the next few days when the order shipped. I received about 20 e-mails so far. Of course nothing shipped and the credit card company cannot do anything until the second charge appears (it has not as yet). Attempts to cancel the order were not acknowledged. No working phone number or e-mail provided. This is so infuriating and I feel very stupid for not checking this out before giving them my credit card number to charge at will. As soon as the second charge appears, I’ll cancel my credit card and NEVER do business with anyone I don’t check out first. It’s good to know I’m not alone. Good luck to everyone trying to get their money back and not go crazy with rage and self recriminations! Any advice for contacts or recourse would be appreciated.
20 February 2008, 4:58 pmRobbie:
THANK YOU!!! I had just purchased a box set of the wonder years for my girlfriend. I noticed the shipping charge seemed too high and I became suspicious, so I googled the url, and this site came up. After reading the posts here, I immediately canceled my card. It had not been charged yet, so I avoided any issues. You all saved me allot of headaches!!!! That being said, my girlfriend is from Japan, and she loves the TV show “The Wonder Years.” In Japan it was called “Wonderful Days.” She has not scene it since she was a teenager, and she is kind of missing home right now. Are there any DVD’s out there? (From a place that will not steal your identity). Even if it was directly from the studio I would buy any seasons that have been released. Thank you all once again. I know you are all very upset, and you should be, but at least you save this one person from being scammed. .
21 February 2008, 10:39 ammark (leeds,uk):
I ordered on the 24th Nov 2007, GI Joe The complete Collections for my son for a Christmas present. The ordered totalled $139.47 roughly around £65.00 sterling. It was delivered the week before Christmas. When I checked the order I found that volumne 1 was missing. The DVD cases were clearly copies and when I played the discs they were of very poor picture quality. I have e-mailed the live chat line on numerous occasions and each time been fobbed off, with a catalogue of excuses and promises. I feel well and truly ripped off and I very much doubt I will receive the other discs. Do not order from DVD AVENUE!!!! Cheers.
25 February 2008, 2:25 pmDan:
Unfortunately it appears that I have joined the list of scammed above ! Do not order from this company or anyone like them… you will just be flushing your money down the toilet… which actually would have been more enjoyable than the experience I have had with this website ! I tried to order a product that was even listed as a special on the main page of their website (The Wonder Years TV series). I was originally told that my Credit Card did not process, then told that it would have to be back ordered, then that my credit card cleared (there was never a problem with my card by the way), then that I would be receiving a shipping notice within the next few days and that I could track my order. It has been over a month now and not a word or returned call or e-mail. The numbers listed above are not in service…. Total Scam…. Someone needs to shut down DVDAvenue.tv !!!!
25 February 2008, 4:01 pmGary:
I ordered the complete Gunsmoke. Out of 146 dvds 51 did not work! I ordered
26 February 2008, 6:14 pmthem Jan. 28 on line. They took the money, then emailed me they were back ordered and did I want a refund? I waited 4 weeks and finally recieved the order.They came in two envelopes one which was worn open! Not even a box ($60.00 delivery charge) The 1st seasons were bootlegged from Columbia House. Some more were copies from VHS (horrible quality) The hour long black and whites were recorded off the Western Channel and all the color ones off TVland. The phone numbers I have are out of service. My credit card company is disputing the charge.
I am really dissappointed
MA
Kim:
Yep, add me to the list that got scammed. I did, however, receive a tracking number from canada post. When I use their (DVD Donkey)tracking link, the tracking number pops up saying the package was received in Montreal QC 02/11/08 6:23 pm. But, here’s the deal… it is a link they must have originated, because when I copied the tracking number into the actual Canada Post Tracking area, it does not come up. I wish I had seen all of the different listing of these scams, but DVD Donkey popped up under yahoo shopping when I went in to search for (yes, you can all laugh after reading this)Jem and the Hallograms cartoons. So, with it coming up directly under some shopping sites, people are unaware of these scammers. It is a shame that some jerk thinks he can have other people’s hard earned money for free. What goes around, comes around. I fully believe that. I wish somebody would send a virus or something to their websites shutting them down for good!
2 March 2008, 1:56 amIn Texas:
Is tvdvdworld.tv another “off shoot” site of dvdavenue.tv?? Because they are offering some really grand stuff but said they would have to charge me $88.51 in shipping. That’s when I backed away and started looking for scam alerts on them and found this site. No order from me!!
5 March 2008, 4:06 amDefyindsky:
Yea, it happened to me too. I used a one-time virtual paypal credit card, so I should have some options to recover my money though the card company. It’s hard for me to believe that these guys are still in operation. I can only guess that they have laundered their trail with expertise. You’d think that with enough complaints the government would put the operators in jail.
5 March 2008, 11:06 amDefyindsky:
I almost forgot to ask. Did the rest of you receive your shipment notification from Canada Post? TVDVD gave me a tracking number that was invalid for several days. It now shows that the package was received by Canada Post, but now many days have passed with no update. Is this a legitimate shipping company or are the scammers controlling it too?
5 March 2008, 11:15 ammacfrida:
Well as others have stated: I sure wish I had looked at this site BEFORE my incounter with this ripoff co. AKA: TVDVDWorld. I did get 2 old tv series all right, But the problem is, both look as if they are copied off of a weekend broadcast. One series is “The Invaders COMPLETE TV SERIES”, aside from being the worst picture quality ever, the 13th DISC is just F L O A T I N G around in the package, no space for it in the interior package. Second series is “The Green Hornet COMPLETE TV SERIES”, The viewing of this one is even WORSE than the 1st.Attempting to contact any Rep. for this Co. is for nonthing!!!!! Phone numbers are no connect or busy, ALL THE TIME!!!!! email them where? Hopefully they will be held accountable for these actions some day.
5 March 2008, 8:35 pmStaffan E:
Defyindsky, I got notification from Canada Post on my second purchase (in October) but not on the first (in January). The service was slow on updating the status but eventually got it right, seemed legitimate (surprisingly!).
I’m now in the process of acting via my credit card company’s fraud dept., I hope it will do some good. Living in Sweden, this is the only thing I can do (?) as litigation is not an option.
6 March 2008, 5:00 amKathy:
I placed an order at the end of January 2008 for Street Hawk complete series, which I eventually received on 25th Feb, all 3 dvds would not play (my player said disc error). I have sent 6 emails with no reply to any of them.
7 March 2008, 10:44 amI couldn’t track my order either. They were good enough to send me emails, but wouldn’t reply to mine. Sent information to card serveices to see if they can recover the £51.25, hoping I don’t get caught like this again.
Rcain:
I recently purchased the Third Watch series.The dvd’s are a mess.One of them wont play.One has 2 episodes repeated,stops halfway through one,and is missing some episodes.I have tried calling them and just get a recording.They don’t answer my emails.I would suggest to anyone thinking about buying anything from this company DON’T DO IT!!!
7 March 2008, 11:55 pmMichael Birch:
I ordered The Name Of The Game DVD Box Set from these people and one of their so called other companies. They kept me waiting over three months telling me they were out of stock and a new batch would be in the following week. They never arrived and I got my money back through the credit card company. This is a scam and they take your money to get the interest while it sits in their bank account. I would strongly recommend not to purchase anything from this group of rip off companies on the net. Having now closley looked at this product it shows no sign of any TV or film trade mark and is obvious that it doesn’t exist.
8 March 2008, 11:06 amGeoff:
I too ordered from dvdavenue.tv. I previously had ordered a tv series and contacted them by phone when it had not arrived after a month. They told me the order was misplaced and not shipped and that they would re-ship it. I received the dvds later. I knew they would be vhs recorded quality since the series is not legitimately available on dvd. I should have learned my lesson, but didn’t. I ordered again on February 8th and a month later haven’t received my dvd order. I have received e-mail updates and a tracking number that didn’t work. I have e-mailed them numerous times and haven’t received a response. I tried calling and finally reached someone at 1-800-787-1219 after waiting on hold for 30 minutes. The person told me the order had shipped, however they too could not get the tracking number to work. The person asked me if I wanted to wait another week or if I wanted a refund. I elected for a refund since I didn’t know if I could ever reach them again. I was told the refund should appear on my credit card statement in 6-12 days. I will be waiting impatiently…
14 March 2008, 4:29 pmDee:
I thought I had performed a complaint search about dvdavenue.tv before I ordered…wish I had. Volume 1 of the set I ordered doesn’t work. Have sent an email and will hope for the best. From the complaint listing this one, I doubt it will be resolved. I’ve learned my lesson.
14 March 2008, 11:01 pmNann:
dvdavenue.tv THANK GOODNESS I FOUND YOUR SITE FIRST. I WOULD HAVE BEEN SCAMMED AGAIN..TRYING TO PURCHASE DEAN MARTIN ROAST DVD’S AND MY COMPUTER SECURITY CENTER POPPED UP AS I WAS PUTTING IN MY CREDIT CARD # AND THE ADVICE WAS “THIS SITE IS NOT SECURING YOUR DATA-ADVISE NOT TO PROCEED” THEN I FOUND ALL YOUR COMPLAINTS–HOLLLLLY!!!! I WAS SCAMMED BY DVD PLANET.ORG FOR THE SAME DVD’S AND NOW AM I GLAD YOU AND MY COMPUTER SAVED ME!!!
MARCH 18, 2008
18 March 2008, 1:01 pmGL:
Collectively, is there something more we can do to stop companies like this? I thought I’d check out tvdvdwolrd.tv before placing m order, but apparently not thorough enough! I ordered a complete set of Young Indiana Jones Chronicles for my son ($60 plus shipping). 2 weeks later they showed up, but the cases where damaged, and some of the dvds are really scratched up. I played one of the least scratched ones, and was surprised to find the quality anything but “high” and a poor bootleg of the actual broadcast as it was aired on cable years ago (the network identifier in the lower corner is a dead give away!)! They did edit out the commercials, but the closing credits do show my what’s coming on next! LOL.
18 March 2008, 4:17 pmThe package was shipped Canada Post from Montreal, but the return address is for Vancouver, BC (all the way across Canada). I ordered it from tvdvdworld.tv but there was a little card inside from dvdavenue.tv! At that point I knew I’d been duped! I’ve tried the email and live chat - which is just another email app.
Anyhow, I’m not wasting time, and will file a dispute and report the frauds/copyright infringements. I doubt if LucasFilms would be too happy about this either, and will email their piracy department! The credit card companies and studios will be all over these scammers if we keep up the complaints!
Andrew:
Just another report about these fraudsters. The best method of attack seems to find out their latest web site and send your demand for refunds to the orders department of that site. DVDDIESEL.COM is a new one i’ve seen listed in the whois.domaintools.com list. People must tell their credit card companies to stop doing business with these people because they are supposed not to deal with fraudsters and are therefore aiding and abetting these criminals. Also leave complaints about every possible name linked to these people on all of the complaints boards, just Google DVDDonkey.com and you’ll find. Can we have a full list posted of possible links, here’s my start:
DVDDonkey.com
TVAddicts.TV
UltimateDVDshop.com
DVDHits. (?)
Allmyfavouriteshows.com
DVDAvenue.TV
DVDStore. (?)
TVBoxset.com
877-tv-series. (?)
TVDVDPlanet.net
TVondisc.com
tvdvdcraze.tv
tvmilk.com
unique-dvd.com
Can anyone provide a comprehensive list of all of the contacts including their web servers etc.
Also, I think someone needs to investigate the possible link to Digital City, aka shop-4-dvd.com because while they say they’re alerting people to this scam, I’m worried they may be connected to it. Does anyone else have any evidence on them?
21 March 2008, 2:30 amJuergen Kopf:
On January 23, 2008 I ordered all 138 episodes on 36 DVDs of “Judging Amy”.
My order number was: 202860. On February 6, 2008 I got a notification of
shipment with the tracking number: EE118579999CA of the shipping carrier
“Canada Post” and shortly after this e-mail I got another e-mail that my
“Credit Card has been successfully processed”.
The DVDs were delivered at the end of februar. The time delay was due to the
fact that I had to pick up the box with my DVDs from the central german
customs office here in Hamburg.
When I opened the boxes I found that only a few DVDs are ok. On my DVD player
almost no DVD will start correctly and on my laptop the computer programm
says that the inserted DVD is an “empty” DVD.
Furthermore, the DVD I watched was a pirated copy from Lifetime with
commercials. I’m quite shure that this is illegal in the US and it is
illegal here in Germany in any case.
So I’m quite unhappy and, therefore, I want my money back. I will also inform
21 March 2008, 5:43 ammy Credit Card Company.
defyindsky:
I don’t know if these are the same people, but I had similar dealings with an internet outfit called, “Sportsmaniacs” some years ago. They were located out of Canada and sold old tv shows along with recordings of sport events. I received an email saying that they could not ship my dvds because my money was tied up in their out-sourced billing company, who wouldn’t pay them. What gets me about scam artists is that they try to make it look legit down to the last detail.
21 March 2008, 9:32 amAndrew:
Well, there’s 99 complaints here - let me make it an even 100. I ordered the Best of the Muppets 10 DVD set. New and sealed the site said. Yeah, right. What I found in the envelope matched what has previously been said. illegally burned DVD’s on discs purchased at a local office supply store. I got very suspicious when I could not find a single copyright date on anything. I did get through to a call center but thankfully I was reading this site when I was talking with the rep or else I would have given him more information so that I could get a credit for my purchase. He put me on hold and I was reading the postings here. Came to the quick realization that I could kiss my money good-bye as well as the birthday present that I tried to purchase for my 5 year old. Lesson in all of this? One, look at the contact info of the website to see if an address and phone number is offered (and verify it) and two, Google the site for complaints such as the 99 (now 100) that are posted here.
27 March 2008, 1:18 pmdefyindsky:
Here’s and interesting followup to the problems with my order. As I indicated above, TVDVD didn’t reply to my inquiries about why it has been over a month and still no dvds. Guess what arrived today? I received a large envelope by my post office. Within it was an opened envelope by Canada Air which was addressed to me. The opened envelope had no contents. A note by the post office said that the contents were probably lost. This is obviously a delaying tactic. These guys are real pros. Did this happen to anyone else.
7 April 2008, 4:20 pmmalinda:
these two websites appear to be run by the same company: dvdavenue.tv and tvaddicts.tv.
7 April 2008, 9:40 pmStaffan E:
Some good news: I filed a complaint with my credit card company describing my case (see previous comments). They sent me a form which I completed and I also attached my correspondence (mail and copies of Live Chat) with DVDavenue.tv. A month later a got a 100% refund so credits to my credit card company! I do not know however if the scammers had to pay or in any other way were affected.
14 April 2008, 6:14 amRUTH WHITE:
Hi so wish i had found out more information about this company. i purchased boy meets world box set for my husbands birthday but it was complete junk. it was a very bad copy. i did not pay 60 pounds for a copy. have emailed so many times and no reply . no one can help me and i am so upset and angry. any advice would be greatly appreciated thanks ruth white
14 April 2008, 1:00 pmStaffan E:
Ruth, check out my post above. You should be able to get a full refund.
14 April 2008, 1:47 pmmary:
I was scamed by the ultimate dvd shop web site I even calle them almost 30 times I even went to there live support on the internet. Nothing ever got back to me. Ihad ordered my dvd in oct. of last year and know I still haven’t got my money back or even the dvds I ordered. So I called the cretid card company and they told me that they would take care of it but know because their are so many the goverment will step in and help. The more people come forward the more the problem will get resolved.
15 April 2008, 3:37 amANN:
I ordered through this website Malcolm in the middle did receive dvds burnt cracked cases and american ads through the series only half the discs worked and others where doubled up have sent about 8 emails but no answer the dvds came with a card saying thank tou from DVDAvemue.TV and if you have any problems please contact them on 1-877-7-TV-SHOW or email orders@dvdavenue.tv and I live in Australia these people should be shut down, it aslo was a securedc site had visa and mastercard too I do not think there is any way of getting my money back
16 April 2008, 11:02 pmLy:
I too wish to advocate the end of the scam. I purchased the wonder years series a couple of months ago only to receive a couple of blanks and few others that were from the “sister sister” series. I couldn’t get a hold of the company with live chat and there wasn’t a number on the site to reach them. I emailed them a couple of times and heard nothing. how frustrating.
17 April 2008, 9:47 amStaffan E:
Ann (and others): try your credit card company’s fraud dept., it worked for me and I got a full refund (see my note dated 14 April).
18 April 2008, 2:10 amSteven T:
I too have been scammed by this company and wished I had found your site before handing over my hard earned to these crooks.
I purchased the complete series of Get Smart DVD’s and when they eventually arrived (same as above bogus shipping confirmations and alike) they weren’t new and original as promised.
But were the worst copies imaginable together with blank CD’s ? and wrong TV series DVD’s.
I found it hard to believe that anyone this crooked could be so incompetent with product they provide (especially when you look at their quite legitimate looking websites).
They now have used a process where apart from never returning any E-Mails they close the on line chat session once my E-mail address is entered so that they don’t have to deal with me.
I have followed up this Scam with my Bank and have asked for a refund on my
credit card for the full amount under their Dispute Credit Card transaction process.
I hope that I have the same success as some of you others have had and I intend taking these
matters up with both Google and their service provider.
Part of letter to Google :-
How can you people allow Scammers like the following companies to come out on your search engine as sponsored links (and by association with your company as preferred sellers)
surely you can’t be that short of sponsors and their money.
DVDDonkey.com
TVAddicts.TV
UltimateDVDshop.com
DVDHits. (?)
Allmyfavouriteshows.com
DVDAvenue.TV
DVDStore. (?)
TVBoxset.com
877-tv-series. (?)
TVDVDPlanet.net
TVondisc.com
tvdvdcraze.tv
tvmilk.com
unique-dvd.com
I have added the following links for one of your senior management to investigate as there appear to be thousands of complaints registered.
19 April 2008, 2:28 amStaffan E:
Way to go Steven T!
21 April 2008, 8:00 amSteven T:
There lastest incarnation is TVDVDWorld
This is the site that sucked me in.
Add it to the list
DVDDonkey.com
TVAddicts.TV
UltimateDVDshop.com
DVDHits. (?)
Allmyfavouriteshows.com
DVDAvenue.TV
DVDStore. (?)
TVBoxset.com
877-tv-series. (?)
TVDVDPlanet.net
TVondisc.com
tvdvdcraze.tv
tvmilk.com
unique-dvd.com
TVDVDWorld.com
They are a sponsered link on E-Bay Australia too
23 April 2008, 7:12 amI have sent an E-Mail to them notifying them of
these Crooks and Scammers and asking them to act.
Dwayne:
I to was a sucker for this scam. My wife ordered the completed three stooges for by Birthday and I received them all. Great news except for one thing. They won’t play on my DVD player!
23 April 2008, 2:36 pmTried to contact to no avail. Let’s blow em up!!!!!!!!!!!
Lyndsey:
I wish I’d found this site before I ordered my DVDs!! I feel so stupid!
I ordered a complete boxset of Seaquest DVDs for a friend of mine because she doesn’t have a credit card (I’m in the UK). That was back in December. It is now nearly May and the last email I had from the company (or companies?) was in February!! My order is allegedly on the back order, but they took the money off my card in December and of course I haven’t had anything through!
I should’ve realised something was dodgy when I received emails from 3 different email addresses:
tvdvdworld.tv,
tvaddicts.tv,
DVDcraze.tv
I sent an email a month ago demanding a refund, but guess what - I’ve not heard a peep out of them at all! I also tried ringing the different phone numbers I was given by them, and neither of them worked. Oh, and the LivePerson chat-thing doesn’t seem to be live anymore! I’ve sent loads of messages to them and not had anything back.
I’m currently in the process of trying to get the money back from my account. Apparently you can do something called Chargeback, which is when the creditcard company give you the refund and try and get the money back from the company themselves. Hope it works! I feel so stupid for getting duped by them. I just wish there was a way to get this company stopped!
27 April 2008, 3:30 pmGeoff:
Here’s a follow up on my previous post. I finally got my refund a week or so later after posting. However, recently my bank account (which they posted the money back to) had $1800 withdrawn. Someone apparently tried to purchase two computers, but they didn’t go through after a week or so due to insufficient information. I’m not sure if it is connected to my purchase from dvdavenue.tv, but if I were you I would not take a chance on it.
28 April 2008, 5:12 pmStaffan E:
Got a mail from boxsetblowout.com (I don’t know how they got my mail address):
“Hey there TV Fan!
This is an update on the new TV shows that you can now get in dvd
box sets from us. We are very excited to be offering a bunch of
new releases, popular favorites, and quite a few classic tv shows too.
We know that there are quite a few websites out there selling TV shows on dvd who are less than reputable, so let me tell you a little bit about us:
- all orders are processed within 48 hours on working days
- you get a tracking number the same day the order is shipped, so you can track your package right to your door.
- our dvds are of original quality, and they come in Collector’s boxes with full artwork and features.
- 100% guaranteed to work on your dvd player, or we give back ALL of your money when your product is returned to us.
- our prices are among the lowest out there
- our service is better than anyone else in the industry in terms of response time, resoluton of issues, and professionalism.”
Is this another incarnation of the same gang?
2 May 2008, 1:40 pmLyndsey:
I’ve had quite a few of those emails as well actually - exact same text, except for the email address. I’m guessing it’s from the same people so stay well away from it. Next time I get one I’m going to select ‘this is a scam’ or whatever it says on hotmail!
2 May 2008, 1:46 pmSteven T:
I have got a number of these e-mails as well
I assume that they may have got my e-mail address
from my original order.
I appears the be a NEW SCAM FROM THE SAME CROOKS
Note yours was from boxsetblowout.com
Mine was from service@boxsetbarn.com
I have checked out their websites and although it appears that their websites are laid out differently to their usual format, lets not give them the benefit of the doubt and assume that the following websites should be avoided at all costs
http://www.boxsetblowout.com/
http://www.boxsetbarn.com/
These Crooks regularly rebirth their websites under a new name and format and we should assume that this is their latest effort.
This was an example of the e-mail I received
From: service@boxsetbarn.com
Subject: New TV Shows available on DVD
Hey there TV Fan!
This is an update on the new TV shows that you can now get in dvd
box sets from us. We are very excited to be offering a bunch of
new releases, popular favourites, and quite a few classic tv shows
too.
We know that there are quite a few websites out there selling TV
shows on DVD who are less than reputable, so let me tell you a
little bit about us:
- all orders are processed within 48 hours on working days
- you get a tracking number the same day the order is shipped, so
you can track your package right to your door.
- our DVDs are of original quality, and they come in Collector’s
boxes with full artwork and features.
- 100% guaranteed to work on your DVD player, or we give back ALL
of your money when your product is returned to us.
- our prices are among the lowest out there
- our service is better than anyone else in the industry in terms
of response time, resolution of issues, and professionalism.
OK, enough bragging… Check us out and see for yourself. To
help you get started with your first order, use the promo code
”first-order” and you’ll get $5 off when you’re checking out.
http://www.boxsetblowout.com is where you need to go.
Thanks and feel free to contact me.
Rose Samuels
2 May 2008, 7:01 pmCustomer Support
Lyndsey:
They definitely look like the same company. The b******s. is there nothing we can do to stop this company stealing money from people?
4 May 2008, 3:49 pmEd Weinberger:
I ordered a set of “Alfred Hitchcock Presents” which was supposed to include all episodes fro A.H. Hour and A.H.Presents. The DVDs were numbered differently but identical episodes were on several of them, and other episodes were missing. The cases were completely cracked when I received them. They promised replacements and for over 18 months I have called and e-mailed but they never do what they promise.
5 May 2008, 5:05 pmPete:
As of May 13, 2008 — there is an even more serious problem with dvdavenue.tv than what folks are mentioning here — even though selling defective pirated DVDs is bad enough! But today I found their site and was actually about to plunk down almost $100 on their site — when I noticed that their “secure” site really isn’t secure. There is not SSL encryption even though they claim there is.
Another reason to avoid this site!
13 May 2008, 1:47 pmCK:
To further Pete’s comments, my problem with dvddonkey was also the security of the site. I had my credit card fraudulently used within 36 hours after placing an order on dvddonkey. There were charges placed on Yahoo messenger which were not charged by me and, fortunately, my credit card company noticed them right away and called me to check, so that is another way these crooks are ripping people off. Anyone ordering from any company associated with these guys should keep a close eye on their bills and watch to be sure strange activity is not occuring on their bill. I feel very lucky that I had a credit company that was aware, eliminated those charges and informed me right away. I immediately cancelled my order, my credit card, and never had to deal with the junky product that is sent, and luckily, had the dvd charge reversed after a “chat” with one of their “customer service” representatives…. Bottom line… DON’T ORDER FROM THIS COMPANY! But if you did, CANCEL IT IMMEDIATELY and contact your credit card company to keep an eye out for fraud.
14 May 2008, 12:07 amwanda:
I ordered the complete Walker Texas Ranger series from DVDAvenue.TV. I did receive a complete package but only half of the dvd’s had anything on them. I have tried calling only to receive a message “not in service at this time.” My credit card was billed immediately after order was place, while I was receiving a message that it was not approved. Now I own an incomplete series which makes it very expensive.
14 May 2008, 12:15 pmTo: CK…I did this, I canceled the order immediately and called my credit card company. This did not work…the company would not cancel, even though they said it wasn’t approved and my credit had been charged so they could not do anything. Best thing is to check it out before ordering or giving any information out.
My question is why, if this is an illegal product in the U.S.A., is it going through our Post Office?
CK:
Wanda~KEEP TRYING!!! I probably sent 10 cancellations messages within 2 days. I left multiple messages on their “voice mail,” left messags on their chat lines(even though there was no response), cancelled via their order confirmation e-mail, and cancelled through another e-mail sent to their “contact us,” location on their web site. In addition, my e-mail (exerpts contained in a posting on Jan 19,2008; feel free to utilize it or any portion of it!)contained some legal sounding language. Then when I notified my card company, I was told that the charge had to remain until there was evidence that I had attempted to cancel the order (copies of my cancellation e-mails and attempts), and 30 days had passed. After that, I could dispute the charge and at that time it could be removed. BUT I was lucky enough to have dvddonkey cancel the order with the multiple requests I sent in. DON’T GIVE UP! Be aggressive with both dvddonkey (or whichever morphed version you are dealing with)and assertive with your credit card company. I know the cc companies are all different, but keep trying! Mine was on a Bank of America card, and they were really nice. I called so many times that I eventually was given a direct number to the fraud department! I even asked them to review this website so that they would no longer allow these companies to charge and the woman said she would send on the information to their headquarters, but obviously that did not do the job! I wish you luck.
18 May 2008, 12:00 pmRo:
I got scammed but thank goodness found this website so did a chargeback with my credit card company, closed the credit card acct, called the company and cancelled the order, closed the e-mail acct we ordered from!
When I called about my order they gave me a fake Canadian Post tracking.
Today the DVD’s arrived~ they are fake!
Will see what happens~ also filed a report with the Canadian authorities~
Contact kimdoug9514@verizon.net for the report to e-mail~~
27 May 2008, 2:49 pmNancy Hass:
Actually, Warlock Videos came up off of the Amazon Website, I guess that’s what amazed me so much, and I didn’t really think much about it until I got the series I ordered. “Vengeance Unlimited.” I had many of the same problems: poor quality, taken off TV, some of the commercials uncut, one DVD wouldn’t even work at all. The other copies were flaky, static on them. What a joke — after I received them, I went back to the website and they indicated they “believed the shows to be in the public domain.”
9 June 2008, 1:11 pmLee:
Everyone:
Call your credit card company fraud department and dispute the charges. That is what I finally did, and it worked. The person at the credit card company told me I had just made it under the wire. In the US, you apparently have 120 days to dispute credit card charges. She said one of the tactics of these fraudulent companies is to keep delaying so that the 120 days will run. For example, with me they kept sending emails saying first to allow 6-8 weeks for delivery, and then that the order was on back order and would take another few weeks, and then that that supplier was out but please be patient while they looked for a new supplier. The emails were so friendly and semi-plausible that it took me a while to realize that I was being scammed.
16 June 2008, 4:46 pmAndrew VanBelkum:
I purchased the Dharma & Greg series for DVDAvenue about a year and a half ago and was in contract with them until January of this year trying to get them to send replacement DVD’s for the defective ones, at which point they told me they were shipped. Yeah, right! Ever since then I get no reply from them. Is there anything that can be done about this? Also, does anyone know anything about “Unforgettable Tv Shows”? Thank you and GOD bless!
11 July 2008, 4:44 pmCathy:
Please add TVDVDStore.net to the list of scammers. They appear to operate out of Canada, but the merchandise is sent from China. My story is similar to many already posted above. The DVDs I received were pirated copies and did not play on any system. I went to my credit card company after having no success trying to communicate with ‘Mike’ from TVDVDStore. I had to return the product (to China - the Post Office was able to decode the address!) and my bank placed a charge back to the company and refunded my money. Only then did I receive an immediate e-mail from ‘Mike’ saying he had already refunded my money in full, and asking why I had involved my bank. The only reason for his communication was because he found he was unable to re-charge me as I had also cancelled my credit card! Got him! It appears from this long list of complaints that almost all of the online websites selling old TV DVDs are scams. Buyers beware!!
11 July 2008, 7:17 pmMike:
I wished I’d found this site also. I ordered Chip’s T.V. show from dvddonkey. They sent a e-mail the next day with a fake tracking number from the Canada Post. I cant contact them through email or phone.
12 July 2008, 7:36 amEvangeli:
Dear all who have been scamed,
I was ready to pay after selecting over $1600 worth of box set dvd’s. It was an expensive move for me but I thought I’ll stinge on almost everything for a couple of months and make up for it. And then there site gave me sort of a warning that my ip has been recorded to there records and I thought that was pretty suspicious because it registered unfriendly to me, so I googled the word scam and there company name and all of your comments came up. I cant tell you how grateful I am! If I had paid all that money and it turned out I was taken for a schmuck I might have had a stroke. These people who are behind this are responsible for so much frustration and misery it angers me to bits that they haven’t been caught yet.
21 July 2008, 7:11 pmSteven T:
To ALL
I have made a number of posts regarding these Crooks.
YOU CAN BEAT THESE CROOKS AND SCAM ARTISTS IF YOU TRY
IT IS A LONG PROCESS BUT YOU WILL SUCCED IN THE END
IT HAS TAKEN ME 4 MONTHS BUT I HAVE GOT MY MONEY BACK
The best advice I can give everyone is.
1. Contact your Bank immediately and tell them you have been scammed,
It’s embarrassing but you can’t let these bastards beat you.
All banks have a fraud resolution process.
This process takes 3 to 4 Months so Start straight away.
2. Send whichever incarnation of this company you are dealing with one or two e-mails back to them (although it won’t do you any good).
This will give you a reply audit trail if necessary.
DON’T WASTE ANY MORE TIME THAN THIS AS IT WILL ONLY LEAD TO FRUSTRATION.
3. Most bank processes require you to mail the DVD back to the retailer, these crooks won’t return your e-mails or send you the return address details, but you can now go back to your bank and say that they won’t provide this information.
4. Be determined – It will take time but we all have to FIGHT THESE CROOKS.
The Bank will credit your money back to your Visa card, and then they will debit it back to the retailer,
Then they will eventually credit the money back to you if the retailer doesn’t dispute your complaint.
It is not likely that these crooks will dispute you, and their Bank must get a couple of these disputes a week.
In the end I got back the cost of the DVD’s and the cost of the postage to Australia. So they were out of pocket for ripping me off.
25 July 2008, 9:26 amSteven T:
To ALL
I have made a number of posts regarding these Crooks.
YOU CAN BEAT THESE CROOKS AND SCAM ARTISTS IF YOU TRY.
IT IS A LONG PROCESS BUT YOU WILL SUCCED IN THE END.
IT HAS TAKEN ME 4 MONTHS BUT I HAVE GOT MY MONEY BACK.
The best advice I can give everyone is.
1. Contact your Bank immediately and tell them you have been scammed,
It’s embarrassing but you can’t let these bastards beat you.
All banks have a fraud resolution process.
This process takes 3 to 4 Months so Start straight away.
2. Send whichever incarnation of this company you are dealing with one or two e-mails back to them (although it won’t do you any good).
This will give you a reply audit trail if necessary.
DON’T WASTE ANY MORE TIME THAN THIS AS IT WILL ONLY LEAD TO FRUSTRATION.
3. Most bank processes require you to mail the DVD back to the retailer, these crooks won’t return your e-mails or send you the return address details, but you can now go back to your bank and say that they won’t provide this information.
4. Be determined – It will take time but we all have to FIGHT THESE CROOKS.
The Bank will credit your money back to your Visa card, and then they will debit it back to the retailer,
Then they will eventually credit the money back to you if the retailer doesn’t dispute your complaint.
It is not likely that these crooks will dispute you, and their Bank must get a couple of these disputes a week.
In the end I got back the cost of the DVD’s and the cost of the postage to Australia.
25 July 2008, 9:28 amSo they were out of pocket for ripping me off.
Robert M:
I was interested to read the above comments as I have most probably been scammed having naively purchased from dvdstore. If anything turns up it will be unlikely to play by the sounds of it. At least I have taken people’s advice as noted above and may get some redress from my bank.
What is REALLY annoying is that I thought they were legit because the links I followed were from the websites of the SF chronicle and Time magazine which did lull me in to false impression.
16 August 2008, 12:57 amPaul B:
I also ordered some dvd’s from dvdavenue.tv to the sum of $88. Within 15 minutes of placing the order, I tried to contact them about shipping information, but, guess what: no answer…surprise, surprise. I then found this site with all the other problems listed above, and immediately contacted my credit card company and canceled the card. Filed a complaint w/the FTC also. If it helps in locating these frauds, the package was delivered to my post office for pickup; their return address is now located in Calgary, Alberta. Quite a move from Montreal. I refused the package and had it returned so they have to pay the postage. My credit card co. graciously canceled the charge. Sorry to those who weren’t so fortunate. Funny thing though…McAfee’s site advisor to this day still gives dvdavenue.tv a green check mark as a safe site, even after I and several others have complained to them to change it to red. That might help others to avoid this site altogether.
31 August 2008, 5:09 pmd morrison:
dvd donkey&dvd avenue are crooks.stay away from them.
3 September 2008, 8:40 pmP.MORRISON:
I also ordered from dvd avenue in good faith, just found your website today, guess i wont be getting a reply from them. I`m from Ireland does anyone know whom I can report them too? or how to get money back?
18 September 2008, 5:18 amPaul W:
I was scammed by dvdavenue.tv just like the rest. I ordered a DVD set and was in a hurry. Although there were several red flags that caused me to pause - gambling ads on page, general look of web pages, and high shipping, I ordered anyway. What a big mistake. I never received the DVD, my credit card was charged, and I can’t get a response from the “company”. As an added bonus, within 24 hours of using this website my credit card info was out. Numerous charges from multiple states hit my account before the fraud alarms went off and shut down the card. I’m just beginning to sort out the full depth of the scam. DO NOT ORDER FROM dvdavenue.tv or the related websites. Considering all the posts about this website, I’m amazed it still operates.
25 September 2008, 12:30 amN.MURRELL:
Hi I wish I had found this website before I order from Dvd avenue.tv as the rest of you , I cannot get in touch with the company & now have spoke to my bank to try & get my money back .
14 October 2008, 7:25 pmCheryl:
I ordered through google from dvdavenue.tv for The Wonder Years on 9/28/08. When the item did not arrive, I sent a request through google to the seller. I received a response within one day that said it was shipped. The tracking number says it was delivered in August to a address in FL. I tried a live chat with the company, which never materialized. That is when I found this website. I am in the process of confirming and disputing the the credit card company.
What amazes me is that this blog has been noting issues with this commpany for over a year and still the company is not being prosecuted and shut down.
The other issue is that google does not screen the sellers on their web site.